When to Pay Your Bill
Your utility bill is mailed within the first 10 days of each month. The bill reflects water usage for the prior month, plus wastewater and garbage services, if any. Your water meter is read by the City of Horseshoe Bay, between the 10th and the 20th of each month.
For your convenience, online bill pay as well as automatic debit from your checking account or from your Visa, MasterCard or Discover credit card is available at Horseshoe Bay Utilities. There is an additional 3% convenience fee for all credit and debit card transactions. You may also mail your payment or pay in person at the City Utility Service Office. A drop box is conveniently located in the City Administrative Office parking lot and a drop slot is located by the main office entrance for after-hours payments.
Accounts are debited around the 15th of each month. The Direct Debit Application Form must be completed prior to your account being debited and is available at the City Administration Office or online.
Your bill is due by the due date reflected on the monthly statement. A bill not paid in full by the due date will be considered delinquent. A 10% penalty is added to the unpaid balance of the bill on the day after the due date. Delinquent accounts are subject to termination of services.
The service termination date is approximately 20 days after the due date. The termination notice is included in the monthly billing statement. All delinquent amounts, along with a reconnect charge of $50, shall be paid in full prior to reactivation of services. A $100 service charge is assessed in addition to the $50 reconnect fee if service is requested to be restored after regular business hours.
New accounts for utility services are established by completing an Application for Utility Service and paying the Security Deposit of $200. You may obtain your Application at the Utility Service Office next to the primary Fire Station on FM 2147, 300 yards east of 7-11 or complete the application available online (PDF).
Is Your Account Information Current?
Help us keep our records current so we can better serve you in the event of an emergency. Please update your contact information by completing this online form, Utility Billing Account Update.