Customers Responsibility

1) All customers are responsible for monitoring and maintaining adequate pressure levels after their meter. Each customer should ensure pressures within their home do not exceed 80psi. This is accomplished by the installation of a Pressure Reducing Valve (PRV) immediately following the meter, on the customer’s side, by a licensed professional plumber. The City strongly encourages homeowners to install a PRV for there own protection, regardless of their current system pressure.

2) A permit is required for any irrigation system connected to the City’s water or sewer system.

3) Water softening units should have a check valve installed to keep filter media contained within the softener unit in case of loss of water pressure due to a water main breakage.

4) No cross connection is allowed between customers’ drinking water plumbing system and a potential health hazard, i.e. connection to their irrigation lake pump.

5) Customers are responsible for a water shut off valve on their side of the meter and should be familiar with where the water shut off valve is located. This is a separate valve from the water meter, located on the house side of the meter located at the front property line. There may be a disconnect/connect fee charged to turn water on or off if utility personnel are called out, including overtime charges if the call is after hours.

6) Customers are responsible for all water that is metered through their water meter, unless a meter flow test determines that the meter is out of calibration greater than 5%. Customers should monitor their plumbing fixtures / system for leaks and ensure their irrigation systems operate properly.

	City of Horseshoe Bay #1 Community Drive PO Box 7765, Horseshoe Bay, Texas 78657 830-598-8741
Official Website of the City of Horseshoe Bay, Texas