Boil Water Notice for Community Public Water Systems

News Release – City Under a Boil Water Notice due to Power Issues at Treatment Facilities and Low Water Pressure

Due to prolonged low pressure in the water system, the City of Horseshoe Bay is under a boil water notice and residents throughout the City will be experiencing low or no water pressure until power has been restored and water leaks are repaired. Currently, the City is operating treatment plants, both water and sewer, on diesel generator power until the PEC power is restored and stabilized. Even though some areas of the City may have adequate pressure the safety of the water cannot be guaranteed at this time. Until further notice, all city water customers must boil their water prior to consumption. Please see the following notice required by the Texas Commission on Environmental Quality (TCEQ):

Boil Water Notice for Community Public Water Systems

Due to pressure below 20 psi., the Texas Commission on Environmental Quality has required the City of Horseshoe Bay, TX public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions). 

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. 

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. 

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. 

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. 

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, hotels, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail. 

If you have questions concerning this matter, you may contact the City Utilities Dispatch at 830-598-8741 . 

The City of Horseshoe Bay continues to monitor this ongoing and fluid situation closely. Updates will be posted at as they become available.  For more information, please visit