The Knox® Company offers first responders rapid access when seconds matter.
Knox's Rapid Access Solutions provide first responders with:
- Immediate access into secure buildings, residences, and properties
- Remove barriers to entry by first responders
- Reduces injuries to responders
- Minimizes property damage
The Telecare Program
Questions and Answers
What is the purpose of the program?
This program provides a way for people to maintain their independent lifestyle with the added benefits of having daily contact with someone who can check on them and arrange help if necessary.
How does the program work?
The enrollee calls 830-598-9916 Monday through Friday to reach one of the dedicated program volunteers at the fire station Monday through Friday between 8-8:30am. On weekends, if the enrollee chooses to be called, a volunteer will call the enrollee . (People often opt out of calls on the weekends if they are attending church, have visitors for the weekend, or are traveling.
What if the enrollee is on vacation or unable to call at that time?
The enrollee, if possible, lets a volunteer know in advance of anticipated absences such as vacations, appointments, etc.
What if the enrollee forgets to call?
Everyone gets busy from time to time and forgets to call. The volunteer answering calls for that day will first attempt to call the enrolled (residence and cell numbers.) If the enrollee cannot be reached, a designated contact, usually a neighbor or friend will be contacted. If no designated contact is had or can be reached, the fire department will go to the residence for a welfare check to ensure everything is ok. There is an option with this program to provide a key kept in a secure box that is only accessed for such events. This key cannot be counted on in case of a 911 emergency. Therefore, the Horseshoe Bay Fire Department recommends installing a Residential Knox Box.
Who can enroll in the program?
The program is open to anyone who lives in the areas serviced by the Horseshoe Bay Fire Department. This includes the City of Horseshoe Bay, Oak Ridge, Blue Lake, and Deerhaven. The program is primarily intended for those who live alone. Enrollees are of all ages and most lead active lifestyles.
Is there a fee to enroll?
No, there is no fee for this program. This is a service administered by the Horseshoe Bay Fire Department and staffed by department members and volunteers from our community that wish to serve!
If you are interested in or have further questions about enrolling in the program, please call the fire station at 830-598-6953. You can also enroll by completing this form: Telecare Program Hold Harmless Agreement and email it to: Email the Fire Station About Telecare or hand deliver to the Central Fire Station beside City Hall.
The process and tradition of properly retiring an American flag is highly honored with the Horseshoe Bay Fire Department. If you have a US or Texas flag that is need of a proper retirement, drop it by the Central Fire Station next to City Hall at 1 Community Dr. We will be honored to ensure that worn and tattered flags may receive a proper retirement.
The Horseshoe Bay Fire Department is happy to assist those citizens that are not able to change their smoke detectors' batteries or install new smoke detectors on their own.
The HSBFD is able to provide this service to our residents through a great partnership with your local Horseshoe Bay ACE Hardware! Thank you for assisting us with our program by donating smoke alarms!
For more information on this program and our guidelines, please contact the fire department at 830-598-6953.
The Horseshoe Bay Fire Department readies itself for the dangers of wildland fires, but did you know that YOU can assist us in providing for the safety of your home? With the creation of this program, the fire department offers a professional viewpoint on the dangers of wildfire that lurk on your property.
There are methods for homeowners to prepare their homes to withstand ember attacks which are the primary ignition source to homes during a wildland fire. The good news is that there are ways to minimize the likelihood of flames or surface fire touching the home or any attachments. Experiments, models and post-fire studies have shown homes ignite due to the condition of the home and everything around it, up to 200’ from the foundation. This is called the Home Ignition Zone.
The Horseshoe Bay Fire Department will, upon appointment, come perform a Residential Wildland Readiness Survey free of charge to any citizen of Horseshoe Bay or our neighboring, serviced communities of Oak Ridge, Blue Lake, or Deerhaven. During this exterior property evaluation, we will point out areas that may need to be addressed to help you better prepare your home and property should a wildland fire occur. Please call 830-598-6953 for more information or to schedule an appointment.
Come visit us at the Fire Station!
The Horseshoe Bay Fire Department members enjoy sharing their knowledge, showing off the trucks and equipment, and socializing with the citizens they serve by giving station tours. A visit to one of our stations can be just as enlightening for adults as it is for the kids!
To schedule a larger group visit for school groups, camp groups, or church youth groups please call the Central Fire Station at 830-598-6953 at least three weeks in advance. This time frame allows firefighters to tailor a program around the groups' needs.
The Horseshoe Bay Fire Department offers a unique program that many other departments across the country do not. That program is our Fall Prevention Program. This program is unequalled in that we address certain household tasks that require the use of a ladder. As a more senior city, the department staff evaluated data that showed a significant number of traumatic falls. Through scrutiny of this data, firefighters determined that a compelling number of fall incidents were reduced by implementing a program that focused on crews assisting in the replacement of air filters in ceiling air returns and light bulbs that required a larger ladder for elderly residents.
How does the program work?
The program works by the resident calling one of the fire stations and advising what need they have. The officer for that station will determine if the request aligns with the department's mission and if it does, then an appointment will be made.
Who is the program for?
This program is geared toward elderly citizens that have no other means of addressing the issues, such as changing smoke detector batteries, changing air filters in ceiling air returns, and light bulbs.
How can the program NOT align our mission?
The fall prevention program is NOT for those in a financial gain situation, those that have a significant number of light bulbs, air filter replacements, and/or those that can afford to pay a service technician. Again, this program is to help our citizens that are in need and is not to be abused. The program being offered to the requester will be at the Officer's discretion.
The Horseshoe Bay Fire Department offers blood pressure checks, CPR, AED, Take 10 or Hands Only CPR, AED, and First Aid classes to citizens on request. If you are interested in signing up for a class, or have a group to fill an entire class, please contact the Fire Department at 830-598-6953.